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Why are my documents Rejected?
Alex avatar
Written by Alex
Updated over 9 months ago

At Monkey Tilt, we adhere to strict verification processes to ensure the safety and security of all our players. There could be several reasons why your document was rejected:

  • Document Quality: The document might not have been clear or legible. Ensure that your submission is a high-quality, color copy with all information visible

  • Validity: We only accept documents that are current and valid. Expired documents cannot be used for verification

  • Relevance: The document should be relevant to the verification process. For instance, a utility bill for address verification or a government-issued ID for identity verification

  • Data Mismatch: There might be a discrepancy between the information provided during registration and the details on your document

  • Format Issues: Ensure that the file format of your document is an accepted format (e.g. JPG, PNG, PDF)

If you are still unsure as to why your document was rejected, please share your username with our support team and we can look into it.

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