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Self Exclusion
Alex avatar
Written by Alex
Updated over 9 months ago

At MonkeyTilt, we are committed to responsible gaming and the well-being of our users. This Self-Exclusion Policy is designed to support users who wish to take a break or stop gaming due to personal reasons, including the management of compulsive gambling behaviours.

To implement a Self exclusion, please shoot a message to our support team.

At such time you ask us to self-exclude, you will need to be exclude yourself for a minimum of 6 months and have a right to permanently ban yourself.

Account Accessibility: During the self-exclusion period, you will not be able to log in for gaming purposes.
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Financial Transactions: All pending wagers will be settled, and funds will be returned to your account. Withdrawal of any remaining balance can be requested.
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Marketing Communications: You will not receive any promotional or marketing materials from us during the self-exclusion period.

Your account will not automatically reactivate at the end of the self-exclusion period. You must contact customer support to initiate the reactivation process. A 24-hour cooling-off period will be applied after you request reactivation.

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