General
Provide Technical Issue Information
Could you please provide us with more information? Let us know your device, browser, location, and whether you're using a VPN. It would also be helpful if you could send us a screenshot or video of the issue.
Basic Troubleshooting Steps
Try these quick fixes:
Restart Your Device: Turn it off and on again.
Switch Your Browser: Use Google Chrome or another up-to-date browser.
Clear Cookies and Cache: Follow the instructions below for your browser.
Clear Cookies and Cache
Clearing cookies and cache can fix many issues. Here's how you can do it:
Google Chrome: Go to Settings > Privacy & Security > Clear browsing data > Select "Cookies" and "Cached images" > Clear data.
Firefox: Go to Settings > Privacy & Security > Clear Data > Select "Cookies" and "Cached Web Content" > Clear.
Safari: Go to Preferences > Privacy > Manage Website Data > Remove All.
Microsoft Edge: Go to Settings > Privacy > Clear browsing data > Select "Cookies" and "Cached files" > Clear now.
Website
What Should I Do If the Website Crashes?
If our website crashes, try clearing your browser cache or using a different browser. If the issue persists, please send us a detailed description of the problem, and our team will work to resolve it.
I'm Experiencing Slow Loading Times on the Site. Is This a Common Issue?
Slow loading times can be caused by high site traffic or your internet connection. If the issue persists, please send us a detailed description, and our team will work to resolve it.
The Website Layout Looks Broken on My Browser. How Can I Fix It?
This issue can often be resolved by updating your browser or trying a different one. If the problem persists, please send us a detailed description, and our team will work to provide a solution.
Games
What Should I Do If the Game I'm Playing Times Out?
If a game times out, it’s usually due to a temporary connection issue. Simply refresh the game or log in again to continue playing. Your game progress will be saved.
The Game I Was Playing Suddenly Froze or Crashed. What Should I Do?
If a game freezes or crashes, try restarting the game. If the issue persists, please send us a detailed description, and our team will work to resolve it.
The Graphics and Animations Are Not Displaying Correctly. How Can I Fix It?
Update your browser and graphics drivers to the latest version. Try clearing your browser cache and updating your graphics driver. If the issue persists, please send us a detailed description, and our team will work to resolve it.
The Game Paused During One of My Wagers. Did I Lose My Wager?
If a game pauses during game play, you do not lose any money wagered.